I hosted with Brixly for over five years. The first three years were exceptional—reliable, responsive, professional. Then Enix acquired Brixly, and ev
...erything deteriorated.
The Decline:
Since the acquisition, Brixly has repeatedly removed critical security features without notice, forcing users into outdated, compromised configurations. I've dealt with recurring email delivery failures for weeks at a time—domains blacklisted by Google and Microsoft despite active SSL protection. Support was slow to acknowledge, slower to fix. Their "in-house email delivery solution" took months to develop and still isn't reliable.
Result: I've lost 60% of my client base directly because of these failures.
The Final Straw:
When my account suspended due to overdue payments (understandable), Brixly continued billing me for a second month of completely inaccessible service. I offered to pay the first invoice immediately and work out a plan. They refused and demanded full payment for both months—for services I literally could not access or use.
Their position: "We're storing your data, so we charge the full price, even when the service is broken and suspended." This isn't how professional hosting companies operate. They're charging you for infrastructure they failed to maintain properly, then demanding you pay again while you're locked out.
What I Learned:
Brixly's post-Enix management prioritises billing rigidity over customer retention. They don't negotiate. They don't problem-solve. They escalate. After five years of loyalty, I wasn't worth a single conversation about fairness.
My Advice:
If you value stability, transparency, and actual support—look elsewhere. There are hosting providers who won't deprecate your security features in the dark, won't let your email rot for weeks, and won't charge you for broken services while locking you out.
Don't make my mistake. Leave before you lose your clients too.
